SMS reminders are a great way to improve customer satisfaction. People prefer to receive a text rather than answer a call or retrieve a voicemail. Text message reminders for business are more convenient, less intrusive, and allows them to respond immediately or later when they can, no matter where they are.
Text message reminders help reduce appointment no-shows. The most common reason for missed appointments is the client simply forgetting. Aside from the inconvenience for you, these represent several lost opportunities; there is the client who didn’t show, the client who could have taken their place, and the client who could have been a returning client. It’s a cycle.
Also, SMS reminders for businesses are simple to send. The amount of time to send a text message is practically nothing. This allows staff to focus on other aspects of their job rather than making phone calls or sending emails.
SMS appointment reminders are a fantastic resource to boost effective communication and user engagement, they are available on just about every phone, and with technologies like ClearLine, they are within reach of any business.
