The inquiries you ask your clients soon after they buy things from you are known as post-purchase surveys. It gives a flexible method for obtaining particular, actionable feedback from purchasing customers.
The moment of purchasing is a crucial customer journey touchpoint. If it’s not easy and effortless, your customers won’t come back. Here are sample customer satisfaction survey questions to help you evaluate customer experience after purchases:
– How would you rate your shopping experience with us?
– How easy was it for you to navigate our site?
– How would you rate our communications while you were making your purchase?
– How would you rate our post-purchase communications?
– Was your order delivered in the timeframe you expected?
– Did you feel you were able to check your order status at any time?
– Was the item you purchased as described?
– Was our product or service as you thought it would be?
– How could we have improved your purchase experience?
– If you faced any challenges while you were shopping what were they?
Improve customer experience with ClearLine Apps customer satisfaction surveys. Contact us for more information!
